Unlike other web sites that have special rules and lots of fine print, Ziveg.com has a transparent and
clear shipping policy for all orders placed on our website, without any special exceptions.
Just because shipping is free doesn't mean it should take a long time. Ziveg.com understands that
getting your items quickly is important to you, so we make every effort to process your order quickly.
We are committed to delivering your order accurately, in good condition, and always on time promised
by us in our website. We offer FREE Shipping (specified on the Product detail page) on selected
products ordered through us.
Each order may be shipped only to a single destination address specified at the time of payment for that
order. If you wish to ship products to different addresses, you shall need to place multiple orders.
We make our best efforts to ship each item in your order within 8-9 working days of the order.
However in some cases, we may take longer, up to 10 working days, to ship the order as we may have
to procure it from some other store or our suppliers.
We ship on all week days (Monday to Saturday), excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through
reputed courier agencies. While we shall strive to ship all items in your order together, this may not
always be possible due to product characteristics, or availability.
If you believe that the product is not in good condition, or if the packaging is tampered with or
damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call
our Customer Care 011 65021482 mentioning your order reference number. We shall make our best
efforts to ensure that a replacement delivery is made to you at the earliest
You may track the shipping status of your order on our website, by clicking at Track your Order
*Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per
Indian Tax Regulations.
Return and Cancellation Policy
Ziveg.com's 15 Day Returns Policy
Though we strive to give you a great customer experience each time you shop with us, if at all
you are not 100% satisfied with your purchase, you can return your Order for a full refund. We
want to ensure that you can buy from us with absolute confidence as well as return your purchase
to us, if need be, without any hassles whatsoever. In case you are not happy with the purchased
product or have found an issue in the quality, size or colour of the item, kindly place a return
WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND
PAGE AND DO NOT ACCESS OR USE THE WEBSITE.
We believe in “No questions asked return policy” We mean what we say! All you need to do is
give us a call on 011-65021482 or drop an email at email@example.com within a period of 15 days,
from the date of delivery.
However, you must understand that we can't bear a loss either; so return of products will be
accepted only if the products are returned in a saleable condition with the tags intact and in their
original packaging, in an unwashed and undamaged condition. C'mon that's just fair!
Please note that "Ziveg.com's 30 Day Returns Policy" does not apply to (mention as your
Refund/ replacement for goods/ merchandise are subject to inspection and checking by
Damages due to neglect, improper usage or application will not be covered under our Returns
Some special rules for promotional offers may override "Palmcraft.com's 30 Day Returns
Please note that the Cash on Delivery convenience charge would not be included in the refund
value of your order as this is a non-refundable charge.
While there is no option for a customer to cancel the order on their own once the payment is
made, you can get in touch with Customer Care as soon as possible with your order number. As
long as your order has not been processed, we can cancel it and refund your amount.
If you cancel your order before the product has shipped, you can choose to have the
entire amount refunded or get a Ziveg.com voucher.
If your product has been shipped and is yet to be delivered, please do not accept delivery
and contact Customer Care to inform them of the same. Refunds for prepaid Orders will
be processed once the shipment returns to our Warehouse.
Do we allow exchanges?
Have you ordered a size too small or too big? No problem! We will replace it for you but you
will have to follow the process outlined in the Return Policy and place a new order on
We ensure the privacy of all our members.
Ziveg is committed to protecting all the information you share with us. We follow stringent procedures
to help protect the confidentiality, security, and integrity of data stored on our systems. Our Website
encrypts your credit card number and other personal information using Secure Socket Layer (SSL)
technology to provide for the secure transmission of all data. Only those employees who need access to
your information in order to perform their duties are allowed such access. Any employee who violates
our privacy and/or security policies is subject to disciplinary action, including possible termination and
civil and/or criminal prosecution.
WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO
USE. IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS
OR USE THE WEBSITE.
ENJOY SECURE SHOPPING
We use encryption technology, digital certificates, secure commerce servers, and authentication to
ensure that your personal information is secure online.
A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later
read back from that browser. Cookies are useful for enabling the browser to remember information
specific to a given user.Ziveg.com places both permanent and temporary cookies in your computer's
hard drive. Ziveg.com's cookies do not contain any of your personally identifiable information.
The acceptance of cookies is not a requirement for visiting the Site. However we would like to point
out that the some functionality on the Site and ordering is only possible with the activation of cookies.
Cookies are tiny text files which identify your computer to our server as a unique user when you visit
certain pages on the Site and they are stored by your Internet browser on your computer's hard drive.
Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or
remember who you are when you want to amend your shopping cart without having to re-enter your
email address) and not for obtaining or using any other information about you (for example targeted
advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site.
are free from viruses. If you want to find out more information about cookies, go
tohttp://www.allaboutcookies.org or to find out about removing them from your browser, go
The Site uses technology from Google Analytics and Webtrekk GmbH (www.webtrekk.de) through
which data is collected and stored for marketing and optimization purposes and data use profiles are
prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the
Internet browser. The data collected with these technologies is not used, without separate authorization
by the person concerned, to personally identify the visitors to this website and is not collated with
personal data on the pseudonym holder. The permission for data recording and storage may at any time
be cancelled with on-going effect.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful
access to or accidental loss of or destruction or damage to your information. When we collect data
through the Site, we collect your personal details on a secure server. We use firewalls on our servers.
When we collect payment card details electronically, we use encryption by using Secure Socket Layer
(SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to
decrypt your details. You are strongly recommended not to send full credit or debit card details in
unencrypted electronic communications with us. We maintain physical, electronic and procedural
safeguards in connection with the collection, storage and disclosure of your information. Our security
procedures mean that we may occasionally request proof of identity before we disclose personal
information to you. You are responsible for protecting against unauthorised access to your password
and to your computer.
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the
information under our control. Whenever you change or access your account information, we offer the
use of a secure server. Once your information is in our possession we adhere to strict security
guidelines, protecting it against unauthorized access.
CHANGES IN POLICY
effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the
change our policies and practices to make them less protective of customer information collected in the
past without the consent of affected customers.
SHARING OF PERSONAL INFORMATION
We may share personal information with other corporate entities and affiliates to: help detect and
prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to
prevent abuse of our services; and to facilitate joint or co-branded services that you request where such
services are provided by more than one corporate entity. Those entities and affiliates may not market to
you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such
disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We
may disclose personal information to law enforcement offices, third party rights owners, or others in
the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy
Policy; respond to claims that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the general public.
Ziveg.com and its affiliates will share some or all of your personal information with another business
entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such
a transaction occur, that other business entity (or the new combined entity) will be required to follow
In an effort to make our Website as effective and enjoyable as possible, the computers that operate it
collect certain information each time you visit. We store these statistics in server logs. Once again,
these statistics do not identify you personally, but provide us information regarding the type of user
who is accessing our Website and certain browsing activities of that user. This data may include: the IP
address of the user accessing our Website (i.e. the unique I.D. number of the user's computer), the type
of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the
Website the user last visited before linking to our Website, how long the user accessed our Website in
any given session, and the date and time of access. We may make extensive use of this data at an
aggregated level in order to understand how our Website is being used. We may share some of the
aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and
others in order to help grow our business.
PRIVACY POLICIES OF THIRD PARTY WEBSITES
websites that may be accessible through this Website have their own privacy policies and data
collection, use and disclosure practices. If you link to any such website, we urge you to review the
THE OPT-OUT PRACTICE
a) If you are no longer interested in receiving e-mail announcements and other marketing information from
us, or you want us to remove any personal information that we have collected about you, you can opt-out
anytime by sending an e-mail about your request to info@Ziveg.com
b) We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this
site. They may collect anonymous information about your visits to our website, and your interaction with
our products and services. They may also use information about your visits to this and other websites to
target advertisements for goods and services. This anonymous information is collected through the use of a
pixel tag, which is industry standard technology used by most major websites. No personally identifiable
information is collected or used in this process. They do not know the name, phone number, address, email
address, or any personally identifying information about the user.
c) If you would like more information about this Opt-out practice and to know your choices about not
having this anonymous information used by our third party service provider, please
click http://www.networkadvertising.org/managing/opt_out.asp. You can also read more about online
marketing practices and the technologies that support them by visiting the Network Advertising Initiative’s
website by clicking http://www.networkadvertising.org/.